Return Policy
At Trout Derby, we aim for 100% customer satisfaction. If you’re not happy with your purchase, you can return it according to the following policy:
1. Return Eligibility
To be eligible for a return, the following conditions apply:
- Returns must be initiated within 30 days of purchase.
- The item must be in its original, unused condition with all packaging intact.
- Proof of purchase is required.
2. Non-Returnable Items
Certain products are not eligible for return, including:
- Used or damaged items
- Custom-made or personalized products
- Final sale items
3. Return Process
- Contact us at support@trout-derby.com to request a return authorization.
- Pack the item securely and include the return authorization number.
- Ship the item back at your expense, using a trackable service.
4. Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Shipping costs are non-refundable.
5. Exchanges
We will replace defective or damaged items at no additional cost.